Live Chat
Chat with our support team in real-time. We typically respond within minutes during business hours.
Start a conversation →Email Support
Send us an email and we'll get back to you within 24 hours. Include your account email for faster help.
hello@testearth.com →Manage Subscription
Need to pause, change, or cancel your subscription? You can do it yourself in seconds.
Go to My Account →Billing & Refunds
Questions about charges or need a refund? We're happy to help resolve billing issues quickly.
Request a refund →Prefer to Chat?
Our support team is online and ready to help you right now.
Average response time: under 2 minutes.
Frequently Asked Questions
How do I cancel my subscription?
You can cancel anytime by visiting your Account Management page. Enter your email to receive a magic link, then click "Cancel or Modify Subscription". You'll keep access until your current billing period ends.
Can I get a refund?
Yes! We offer a 30-day money-back guarantee. If you're not satisfied, visit your Account page and click "Request Refund", or contact us via live chat. Refunds are typically processed within 3-5 business days.
How do I access my IQ results and certificate?
After completing your purchase, check your email for your welcome message containing your IQ score, certificate PDF, and login details. You can also access everything at testearth.com/login.
I was charged but didn't receive access
First, check your spam/junk folder for our welcome email. If you still can't find it, start a live chat with your payment email and we'll resend your access details immediately.